Computer technology helps with old fashioned service

KD Motorworx
Blackwater QLD

KD Motorworx is in a coal mining area in Central Queensland, with six major open cut coal mines and one underground.  The business offers general mechanical repairs, servicing, air-conditioning repairs and regassing, logbook servicing, battery and windscreen replacements, starter motor and alternator repairs, brake testing, fleet work.  They work on cars, farm equipment, earthmoving moving equipment and mining equipment.  There are a number of people in the office and even more in the workshop.

It’s a busy place, with lots of different tasks to do, and lots of people to keep track of.  The Leading Hand makes this so much easier.

One part of the program they like is Quick Invoices.  Through this feature, regular jobs and invoices are set up as templates, with Labour, Parts, Environmental Levies and such entered and calculated, so all they need to do is select the invoice they want and everything is there!  Items can be added or removed for a particular job as required.  This saves a lot of time and ensures particular procedures can be established and followed.  These Quick Invoices can be used for Estimates as well.

An important area to manage is stock.  Being 200km from the coast and 800km from Brisbane, KD Motorworx has a massive amount of inventory and it’s important they know what is happening with it.  The Stock Control option of Leading Hand keeps track of sales and tells them when it is time to order more, and how much they usually order.

Another useful feature is Serial Number Tracking, which allows records to be stored for all items with a particular stock number. Each record can have details of the individual item.  This helps them keep track of items for warranty control e.g. ECUs; and those with a degree of customisation e.g. tractors.

And the Vehicle History is excellent for warranty control and to check what has been charged for a job.

KD Motorworx takes pride in offering old-fashioned customer service, and reliable, honest and experienced motor mechanics. With the Leading Hand running the workshop efficiently and with the detail they require, the team know they can concentrate on their customers and servicing their needs.